Order Cancellation
At Xtreme AquaTech, customer satisfaction is our priority. Please read our cancellation and refund policy carefully before placing an order.
You may request a cancellation within 12 hours of placing the order or before it is shipped — whichever is earlier.
To cancel, please contact us immediately via:
📞 Call/WhatsApp: +91 9474817672
📧 Email: info@xtreamaquatech.com
Once the order is packed or shipped, it cannot be cancelled.
Refund Policy
We offer refunds or replacement only under the following conditions:
Product received is damaged, defective, or incorrect.
The issue is reported within 24 hours of delivery.
For refund processing, you must:
Share unboxing video and clear photos of the product.
Mention the Order ID and issue details.
No Refunds Will Be Issued For:
Opened or used bait, feed, or consumable items.
Delay caused by courier company or unforeseen weather.
COD orders where the customer refuses to accept delivery.
Refund Method & Timeline
If eligible, refunds are processed within 5–7 business days via the original payment method or UPI transfer.
Need Help?
We’re here to assist.
📞 Call/WhatsApp: 9474817672
📧 Email: info@xtreamaquatech.com
Optional Notes:
If you want, I can also prepare:
Return Policy (for replacement cases)
Product-Specific Terms (like for fish attractant or bait products)