Order Cancellation
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At Xtreme AquaTech, customer satisfaction is our priority. Please read our cancellation and refund policy carefully before placing an order.
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You may request a cancellation within 12 hours of placing the order or before it is shipped — whichever is earlier.
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To cancel, please contact us immediately via:
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📞 Call/WhatsApp: +91 9474817672
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📧 Email: info@xtreamaquatech.com
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Once the order is packed or shipped, it cannot be cancelled.
Refund Policy
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We offer refunds or replacement only under the following conditions:
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Product received is damaged, defective, or incorrect.
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The issue is reported within 24 hours of delivery.
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For refund processing, you must:
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Share unboxing video and clear photos of the product.
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Mention the Order ID and issue details.
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No Refunds Will Be Issued For:
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Opened or used bait, feed, or consumable items.
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Delay caused by courier company or unforeseen weather.
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COD orders where the customer refuses to accept delivery.
Refund Method & Timeline
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If eligible, refunds are processed within 5–7 business days via the original payment method or UPI transfer.
Need Help?
We’re here to assist.
📞 Call/WhatsApp: 9474817672
📧 Email: info@xtreamaquatech.com
Optional Notes:
If you want, I can also prepare:
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Return Policy (for replacement cases)
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Product-Specific Terms (like for fish attractant or bait products)